unruly behaviour of patients in emergency departments.

yes, government doctors in emergency departments all around the country are at times not very friendly. i being a government doctor agree to that. but one must understand the circumstances around their workplace. the work environment in my department is a typical example of hell on earth at times when it is really busy, especially in the weekends. the patient's cards are piling up, one patient collapses in the yellow zone and and another patient is wheeled into the department with a bleeding head. which one should the doctor attend to first? of course the one who needs attention immediately or else his or her life could be lost. in order to do that we have to leave the other patients waiting at the side. sometimes if the current shift has only two or worse only one doctor working then the patients are in for a long wait to be seen by the doctor. in these situations, we are always in a hurry and most of the time running between sections of the department. therefore we cant afford to smile at every person that walks into the casualty, our consultation time may be cut short to a few minutes only unlike in the private hospitals or GP clinics where the doctors can have the luxury of entertaining the patient for hours, especially when the patients are paying for every minute spent with the physician, and at times our tone may be strict or worse ruse. the public should be understanding towards our predicament here, rather than complaining the hospital athourities that the 'doctor did not smile'. that is an utter childish and silly complaint against someone who is not even given the luxury of eating maggi mee in his shift. i was sadly deppressed that despite our best efforts to give our best service to the public, a patient had complained to my boss that one of my colleague did not smile at her during the consultation despite the fact she herself would have witnessed the long queue in the lobby. and another joker who was obviously drunk had barged into the casualty room later during the same shift and demanded that the doctor on duty to see his uncle who had fallen off his motorbike and injured his uncle. when told that he had to wait for his turn like how others are despite the agony, he stared to a tantrum in front of the other patients much to his own humiliation. so my point here is that the public should some respect to our work, not us, by the way and behave in a civilized way. it doesn't take much actually. here are few ways to reduce the queue at the casualty:
1. only come to the casualty in the middle of the night or very very early in the morning only if you are really sick, not for just a fever or a slight headache after watching too much football at the mamak shop.
2. dont come to the casualty for MCs. this is a real pain in the ass for us. have a heart.
PLEASE DO NOT ABUSE THE GOVERNMENT MEDICAL SERVICE. THANK YOU.